Privacy Policy

Last updated: November 19, 2025

Introduction

LegalXpress.in (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you access or use our website, mobile application, and other online products or services (collectively referred to as the “Platform”), or when you interact or communicate with us in any other manner. This policy applies to all personal information collected and processed by LegalXpress.in in connection with the use of our platform and related services. This policy is in compliance with the Digital Personal Data Protection Act 2023, the Information Technology Act 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws.

Scope and Application of the Privacy Policy

This Privacy Policy applies to all users who access or use our Platform from India or any other jurisdiction. By using our services, you consent to the processing of your personal data in accordance with this policy.

Information Collection

Users' personal information is collected in order to use the services provided by us. Below is the information collected:

  • Personal Data:
    • Identity Information: Name, date of birth, title, marital status, gender, username, or other comparable identifier.
    • Contact Information: Phone numbers, email addresses, delivery addresses, and billing addresses.
    • Financial Information: Bank account or payment card details (processed securely via payment gateways).
    • Transaction Data: Information about payments made to and received from you, as well as additional information about the goods and services you have bought from us.
    • Technical Information: Internet Protocol (IP) address, your login credentials, the type and version of your browser, your time zone configuration and location, types and versions of browser plug-ins, operating system and platform, and other technologies present on the devices you use to visit this website.
    • Profile Information: Your username and password, your purchase history and orders, and your interests and preferences, as well as your feedback and answers from surveys.
    • Usage Information: Details regarding your interaction with our website, products, and services.
    • Marketing and Communications Information: Preferences for receiving communications from us.
  • Sensitive Personal Data: We may collect sensitive data such as financial or biometric information only when necessary for providing services, and always with your explicit consent.

Purpose and Lawful Basis of Processing

We process your data only when lawful under the DPDP Act, including:

  • Performance of a Contract: To provide and manage the services you request.
  • Legal Obligation: To comply with laws and regulatory requirements.
  • Consent: For marketing communications, promotional offers, and optional data sharing.
  • Legitimate Interests: To improve user experience, prevent fraud, and ensure platform security.

Use of Collected Information

We will most frequently use your personal information in the following situations:

  • To provide, operate, enhance, manage, and deliver our services effectively.
  • Managing our relationship with you;
  • Administering and safeguarding our company and this website;
  • Providing you with pertinent content and advertisements;
  • To utilize data analytics (only with your consent) for improving our website performance, marketing effectiveness, customer relationships, and overall user experience.
  • To suggest or recommend services, features, or offerings that may be relevant or of interest to you.
  • Facilitate payments and transactions;
  • Respond to inquiries or support requests;
  • Ensure compliance with legal and regulatory requirements.

Sharing of Information

We may share your data with the following parties:

  • Service Providers: Independent contractors offering system administration and IT services.
  • Professional advisers: Lawyers, bankers, auditors, and insurers are examples of professional advisers.
  • Regulatory Authorities: As mandated by legislation or rules.
  • Business Partners: We may share your personal data with our trusted business partners to jointly provide or facilitate specific services, features, or offers. Such sharing occurs only with your prior consent, and we require all partners to maintain strict confidentiality and security standards, using your data solely for the agreed purpose and in accordance with applicable law.

Data Security and Retention

Data Security: To guard against the unintentional loss, use, access, alteration, or unauthorized disclosure of your personal information, we have implemented the necessary security measures. Additionally, we restrict access to your personal information to employees or partners on a need-to-know basis.

Data Retention: Your personal information will only be kept by us for as long as is required to achieve the goals for which it was gathered, including meeting any reporting, accounting, or legal obligations.

Information Security

LegalXpress uses technical and administrative measures to protect your personal data, but no system is completely secure. Be cautious about the information you share on the website, as public content may be viewed or used by others. You are also responsible for keeping your account details and password confidential and for all activities carried out using your account. Make sure you protect your login information and restrict access to your device.

User Rights

You have certain rights regarding your personal data, and LegalXpress will follow applicable laws to help you exercise them. You may:

  • Access, correct, or update your personal information
  • Withdraw your consent at any time (this will not affect any processing already done lawfully)
  • Request deletion of your personal data
  • Raise any concerns with our Grievance Officer

To exercise these rights, you can contact us at contact@legalxpress.in.

Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age. If we become aware that such data has been collected without parental consent, we will promptly delete it.

Cookies and Tracking

We use essential cookies and similar technologies only to ensure our website functions properly and to understand general usage patterns. We do not use cookies for targeted advertising. You may adjust your browser settings to disable cookies, but some features may not work as intended.

Updates to this Policy

LegalXpress may update this Privacy Policy from time to time to reflect legal, operational, or service-related changes. Any updates will be posted on the website with a revised “Last Updated” date, without prior notice. Please review the policy whenever you use the website. By continuing to use the website after any update, you will be deemed to have accepted the revised terms.

Grievance Officer

If you have any concerns or complaints regarding how your personal information is collected, stored, used, or disclosed under this policy or any terms of LegalXpress, you may reach out to our designated Grievance Officer at:

Email: contact@legalxpress.in

Miscellaneous

LegalXpress does not collect information from anyone below 18 years of age, and the website is not intended for individuals who are not legally competent to contract under the Indian Contract Act, 1872. LegalXpress may remove or modify content, refuse service, or terminate accounts or plans whenever required, at its discretion.

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